The terms, in plain language.

These terms cover this website and the use of Giiki by an institution. Where an institution has a signed engagement contract with us, that contract comes first and these terms fill the gaps. Last updated 20 October 2026.

Who we are

Giiki is provided by Giiki Private Limited, a company registered in India (CIN U62011AP2026PTC128689) with its registered office at 51-5-30, Near Panchayat Office, Gunadala, Vijayawada, Andhra Pradesh 520004. Write to [email protected] about anything on this page.

Using this website

You may read, link to and quote this site. Its text, design and the Giiki wordmark are ours; do not reproduce them as your own or present a copy of the site as Giiki. Demo requests go to us and nowhere else.

The service and who may use it

Giiki is an operating system for educational institutions. An institution signs up, names its administrators, and those administrators create accounts for staff, students and families. Each person uses the service under their institution’s rules and their own login, which they must not share. An account for a child is created and controlled by the institution, with the family’s consent where the law requires it.

Acceptable use

Do not use Giiki to break the law, to reach data you are not authorised to see, to test its security without written permission from us, or to send unsolicited messages through a school’s connected providers. The product refuses most of this on its own; where it cannot, we may suspend the account involved and tell the institution why.

The institution’s data

Records entered into Giiki belong to the institution. Under the Digital Personal Data Protection Act 2023 the institution is the data fiduciary and we are its data processor: we process records only on its instructions, to provide the service, and as our privacy commitments describe. The institution is responsible for having the right to collect what it enters, including a parent’s or guardian’s consent for a child’s record where the law requires it, and will compensate us for claims that arise because it did not.

How long records are kept

Records stay for as long as the institution’s account is active. Many student records must by law be kept for years after a student leaves — admission and transfer registers, attendance, examination and fee records under education-board regulations, the DPDP Act and tax law — so the institution tells us in writing which records to retain and for how long, and we keep them for that period. Where a law requires us to hold a record ourselves, we keep it for that period even after the institution leaves, and say what we are holding.

Connected accounts and providers

An institution may connect its own email, SMS, payment, Google Workspace or Microsoft 365 accounts. We use that access only for the tasks the institution switches on — for example creating a mailbox when a student enrols — and the institution can revoke it at any time from its provider’s settings or from Giiki. The providers’ own terms apply to those accounts, and their usage is billed to the institution as described on the pricing page.

Fees

Software and hosting are free for the first hundred institutions, for five years from each one’s go-live. Provider usage — email, SMS, WhatsApp, AI — is paid by the institution at the providers’ published rates. Onboarding and support are priced separately and agreed in writing before they start.

Availability and support

We aim to keep the service available at all hours and to tell institutions in advance of planned downtime, but we do not promise uninterrupted service. Support hours, response times and any uptime commitment exist only where the engagement contract sets them out. We take regular backups; the institution should keep its own exports of anything it cannot afford to lose.

Leaving

An institution may stop using Giiki at any time. Registers and reports export to CSV throughout the product, and on request we provide a full export within sixty days. We may suspend or end an institution’s access on thirty days’ notice, or at once where the law or a court requires it or the account is being used in breach of these terms. After an institution leaves, we delete its data within one hundred and eighty days, except the records it instructed us to retain and the records the law requires us to keep, which stay for their legal period.

Our responsibility

We provide the service with reasonable care and skill and otherwise as it stands, without any other warranty, including that it will meet a particular purpose or run without interruption or error. We are not liable for loss caused by an institution’s own staff or students, by data the institution entered or failed to export, by a provider the institution connected, or by events outside our reasonable control, including outages of hosting, telecom or payment networks. We are not liable for indirect or consequential loss, lost revenue, or loss of data the institution could have exported. Our total liability to an institution for all claims in any twelve months is limited to the fees that institution paid us in those twelve months or ₹25,000, whichever is greater. These limits apply to the fullest extent the law allows; nothing here limits liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence.

Changes to these terms

We may update this page at any time. For material changes we give institutions fifteen days’ notice by email to their named administrators; changes required by law take effect when the law does. Continuing to use the service after that date means accepting the new terms; an institution that does not accept them may leave as described above.

General

These terms and the engagement contract are the whole agreement between the institution and us. If a court finds a clause unenforceable, the rest stands. An institution may not transfer its agreement with us without our written consent; we may transfer ours to a successor of our business on notice. Neither side is in breach while prevented by events outside its reasonable control.

Governing law

These terms are governed by the laws of India. Disputes go first to good-faith discussion between the institution’s head and our director, then to the courts at Vijayawada, Andhra Pradesh, which have exclusive jurisdiction unless the engagement contract says otherwise.